Frequently Asked Questions

Simply browse our live competitions, select the one you want to enter, choose how many tickets you would like, and complete your purchase securely via Stripe. You will receive a confirmation email with your ticket numbers immediately after payment.

Each competition has a maximum number of tickets available, which is clearly displayed on the competition page. You can purchase as many tickets as you like up to the maximum per person limit, which varies by competition. This ensures fairness for all participants.

Winners are chosen using a weighted random selection system based on ticket count. Each ticket you purchase gives you one entry into the draw. The more tickets you hold, the higher your probability of being selected. Our random number generator is provably fair and the results are fully auditable.

Each competition has a countdown timer showing exactly when the draw will take place. Draws happen either when all tickets are sold or when the timer reaches zero, whichever comes first. You can watch draws live on the competition page.

Absolutely. We use a provably fair system with a cryptographically secure random number generator. Each draw generates a verifiable seed that can be independently audited. We are fully transparent about our draw process and publish the results of every single competition.

If a competition does not sell all its tickets by the end date, the draw will still go ahead as scheduled with the tickets that have been sold. We guarantee that every competition has a winner. In rare cases, we may extend the deadline or reduce the ticket count to ensure a fair draw.

Winners are notified immediately by email after the draw takes place. We also announce winners on our Winners page. Make sure the email address you enter when purchasing tickets is correct and check your spam folder. We will also attempt to contact you by phone if we have your number.

Prizes are dispatched within 7 working days of the draw via tracked delivery. We will email you with tracking information once your prize has been shipped. For high-value prizes, we may arrange a personal delivery or collection. All prizes are brand new and as described.

Yes, all payments are processed through Stripe, which is PCI DSS Level 1 compliant — the highest level of security certification in the payments industry. Your card details are never stored on our servers. All transactions are encrypted with 256-bit SSL encryption.

Due to the nature of competitions, tickets are non-refundable once purchased. This is because each ticket represents an entry into the draw and cannot be resold. Please make sure you are happy with your purchase before completing payment. If you experience a technical issue with your purchase, please contact our support team.

Yes, you must be 18 years of age or older to enter any competition on WinIt. This is in accordance with UK gambling regulations. We may request proof of age before releasing prizes. By entering a competition, you confirm that you are at least 18 years old and a UK resident.

You can reach our support team via our Contact page, by emailing us directly, or through our social media channels. We aim to respond to all enquiries within 24 hours during business days. For urgent queries about active competitions or prize delivery, please mention your order reference.