Legal
Privacy Policy
Last updated: April 2026
Last updated: April 2026
The York Manor (“we”, “us”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (GDPR).
When you make a booking or enquiry we collect: your name, email address, telephone number, postal address, dates of stay, number of guests, room preferences, payment details (handled securely by our payment processor), any special requirements or dietary needs you share with us, and any correspondence between us.
We use your data to: process and manage your booking, take payment and issue receipts, contact you about your stay, personalise your experience, comply with legal obligations (including tax and hospitality records), and — only with your consent — send you occasional marketing communications.
Card payments are processed by Stripe, a PCI-DSS compliant payment provider. We never store full card numbers on our own systems. Stripe's privacy policy applies to the processing of your card data.
Our website uses essential cookies (for booking functionality and security) and optional analytics cookies to help us understand how guests use the site. You can manage your cookie preferences at any time. See our Cookie Policy for details.
We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.
We do not sell your data. We share data only with trusted third-party processors (payment providers, email providers, hosting) under written data-processing agreements, and with law enforcement if required by law.
Booking records are retained for seven years to meet HMRC requirements. Marketing preferences are kept until you withdraw consent. Enquiry correspondence is retained for two years.
Under GDPR you have the right to access your data, correct inaccuracies, request deletion (where possible), object to processing, withdraw consent, and lodge a complaint with the Information Commissioner's Office (ico.org.uk).
For any privacy-related questions or requests, please email bookings@yorkmanor.co.uk.